Terms and conditions
1. Operator of this e-shop
Below you will find the Terms and Conditions of Beauty-Voyage s.r.o., who you are about to do business with. By purchasing our products at www.beauty-voyage.eu, you consent to the following Terms and Conditions.
Operator of this internet shop is Beauty-voyage, s.r.o., Address: Družstevná 1410/11, 900 41 Rovinka, Slovakia, Europe, registered in the Commercial Register of District Court Trnava, Section: Sro, Insert No: 42791/T
ID No.: 51872871
Tax ID No.: 2022025071
Phone No.: +421 950 763 442
E-mail: info@beauty-voyage.eu
Surveillance authority:
Slovak Trade Inspection (SOI)
The Inspectorate of the Slovak Trade Inspection for the Bratislava region
Prievozská 32, P. O. Box 5, 820 07 Bratislava 27
Department of Surveillance Execution
Phone No.: 02/58272 172, 02/58272 104
Fax No.: 02/58272 170
E-mail: ba@soi.sk
2. Prices and Fees
Prices of all goods and services are listed completely, we are not registered for VAT. Postage and packaging fees are charged separately. Discount prices are valid up to the date specified in the product details or until out of stock.
3. Order of Goods
Goods are ordered by submitting an order to www.beauty-voyage.eu It is not possible to order over the telephone. Every order must be recorded in the accounting system, so that we are can issue a purchase receipt and get records for our accounting books.
You may submit your orders either as a registered user or without registration. By registering and creating a profile on www.beauty-voyage.eu, you gain some advantages. Data that you enter in your profile will be reused later for any subsequent orders. Your data will be automatically filled in, you will not have to fill them in every time you shop.
Creating an order consists of four simple steps that you will complete after putting the selected items in your shopping cart. We advise you to carefully read the instructions on exercising consumer rights regarding contract termination and our Terms and Conditions. After you submit your binding order by clicking on “order with obligation to pay” you will immediately receive a confirmation of receipt at the e-mail address specified in your contact information.
4. Methods of payment
For purchase of products via our e-shop, you may use one of the below payment methods:
• cash on delivery – available only for orders in Slovakia and Czech republic
• noncash payment using electronic banking services
• bank transfer/deposit to our account in FIO bank
Please see more details about these methods in the section Secure Payment on our website.
5. Delivery/Receipt of Goods
Products ordered via our website can be delivered to you by the following means:
• DPD courier services
• Slovak Post services
Delivery by courier services is available only on working days. If you place an order and specify at the weekend or public holidays, the deadline for delivery will be calculated from the next working day.
Delivery to a post office/delivery to an address out of Slovakia and Czech republic,will be delivered using the services of the Slovak Post.
Please see more details about these methods in the section Delivery Terms on our website.
6. Warranty Period
By law, there is a 24 month warranty for all goods that starts as of the day of goods delivery. Please note that every cosmetic product has PAO (Period after opening) and Expiration date defined on its cover.
Every shipment includes an invoice that doubles as a warranty certificate. If you have not received an invoice, let us know as soon as possible at info@beauty-voyage.eu.
7. Returns and warranty claims
As a consumer, you can return all goods purchased via our e-shop without submitting a specific reason and without any penalties within 14 calendar days after you or a third party specified by you (except the carrier) received the goods. If you decide to use this right, you must send a contract termination notice to our company at the latest on the fourteenth (14) day after goods delivery. You can use your right to contract termination by e-mail at info@beauty-voyage.eu or in writing to:
Beauty-Voyage, s.r.o., Jilemnického 201/3, 929 01 Dunajská Streda, Slovakia, together with a signed written declaration on the contract termination that specifies your name and surname, address, order number, date of order and bank account number for financial reimbursement. You can also use the attached form for contract termination (if you use this option, we will confirm receipt of the termination notice without delay by e-mail).
Goods you wish to return must NOT be damaged or used! We will decide about the reclamation/warranty process within 30 days from the delivery of the Contract termination notice, that you can find here.
8. Consumer Dispute Resolution Using European Online ODR Platform
As of 1st February 2016, as a consumer dissatisfied with the way we have handled your warranty claim or if you believe we breached your rights, you may approach us and demand corrective action by sending us an email at info@beauty-voyage.eu. If we reject your claim or do not respond within 30 days of sending, you are entitled to file your claim and assert your rights in relation to us using the method of alternative dispute resolution. The specified subject responsible for alternative consumer dispute resolution in regards to Beautz-Vozage, s.r.o. is the Slovak Trade Inspection (www.soi.sk) or other applicable authorised corporate entity that is registered in the list of subjects for alternative dispute resolution kept by the Ministry of Justice of the Slovak Republic (http://www.mhsr.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov/146987s). In the event that several bodies of alternative dispute resolution are applicable, you are entitled to choose where you want to file your claim; your ability to file at applicable court is hereby not affected. Simultaneously, the consumer can file a demand for alternative dispute resolution using the on-line platform for dispute resolution. On-line dispute resolution is secured by the European Commission and the Slovak contact point for on-line dispute resolution (ODR). You can use the ODR platform by submitting a complaint to http://ec.europa.eu/consumers/odr/index_en.htm.
Using alternative dispute resolution saves time and money, as your complaint will be attended to within 90 days and without significant financial costs. Alternative dispute resolution does not concern disputes where the identifiable dispute value is not at least EUR 20. Authorised corporate entity can demand the consumer to settle a fee for opening an alternative dispute resolution in the maximum value of EUR 5 including VAT. In the event of any problems, please contact us at info@beauty-voyage.eu.
9. Final Provisions
The Terms and Conditions are valid as of 1 October 2018. Beauty-Voyage, s.r.o. reserves the right to change the Terms and Conditions. The obligation to notify of changes in the Terms and Conditions in writing is fulfilled by placing them on www.beauty-voyage.eu
The Terms and Conditions become effective in regards to you upon entering into a purchase contract.